323 Glen Huntly Road, Elsternwick Victoria 3185

Phone 03 9532 9155

We’re open

Monday – Friday, 9.30 a.m. – 5:30 p.m.
Saturday 9.30 a.m. – 4.30 p.m.
Sunday 11.00 a.m. – 4.00 p.m.

email – info@rubysgifts.com.au

Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery Information

You’ll receive an email with your tracking information once your order has been processed.

  • Only one delivery attempt will be made for ALL Shipping.
  • Shipments are not processed on Saturdays, Sundays and on Australian public holidays.
  • Shipping couriers do not deliver on weekends or Australian public holidays.
  • Shipping may take additional time during sale periods, holidays and extreme weather events.
  • Address cannot be changed once order is processed. Ruby’s Gifts is not liable for wrong address provided during the check-out process.
  • We do not ship to P.O. boxes or parcel lockers. Please enter a valid residential or home address where the order may be delivered. Ruby’s Gifts is not liable for any lost orders that are delivered without a signature.

What happens if I entered the wrong address, what should I do?

Please send us an email straight away and we will try and change the address information. In the event that the wrong address is indicated in the order, and the package is delivered, Ruby’s Gifts will not be liable for any replacement or refund.

The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

What should I do if my order has not arrived?

To track and check the status of your order please click the link attached in the shipping confirmation email sent to you. We will notify you via email when your package is in transit and ready for delivery.

Will I get charged for a re-delivery?

There is no re-delivery option. If no one is available to receive your package, the courier will provide you with a White Card to collect your package at the nearest post office, news agency or collection point.

Can I collect my order directly from Ruby’s Gifts?

Yes we offer store pick-up at 323 Glen Huntly Rd, Elsternwick Victoria 3183

Which payment methods are accepted in the Online Shop?

Is it safe and secure to shop at Rubysgifts.com.au?

We pride ourselves in providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. We do not share or sell your personal details to any third party.

What kind of payment method may I use?

  • Credit Card (Visa/Mastercard/AMEX)
  • Paypal
How long will delivery take?

We will try and the goods out to you within a few business days. If there is a problem with stock we will let you know. We will send you a message when the goods are on their way.

How secure is shopping in the Online Shop?

Is it safe and secure to shop at Rubysgifts.com.au?

We pride ourselves in providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. We do not share or sell your personal details to any third party.

What exactly happens after ordering?

What should I do if my order has not arrived?

To track and check the status of your order please click the link attached in the shipping confirmation email sent to you. We will notify you via email when your package is in transit and ready for delivery.

Will I get charged for a re-delivery?

There is no re-delivery option. If no one is available to receive your package, the courier will provide you with a White Card to collect your package at the nearest post office, news agency or collection point.

What happens if I need to return the goods.

Returns

It’s our mission to make it as easy as possible to get the products you need. And we’ve made it jeasy to return your purchase and claim a refund.

When returning an item, please pack it up carefully, to ensure it arrives back to us in original condition.

Returns will not be accepted without a completed returns form – see below for how to request one. No returns on sale items except as required by law.

If you change your mind about a product

Returning products and claiming a refund is simple. When returning a product it has to be in a resaleable condition, it needs to arrive back to us in the packaging you received it in, including any seal/cellophane wrapping

Here’s what you need to do:

  • Email us and we’ll send you a returns form and guidelines on what you need to do.
  • Then return the unopened, unused item(s) in its original packing to us within 14 days of receiving it.
  • Once we receive the item(s), we will be inspect for quality control and hygiene purposes. If there is evidence that a product has been opened/used or is no longer in a resaleable condition, the product will be sent back to your original shipping address, and we’ll notify you straight away.
  • We will fully refund the amount you paid, excluding the cost of delivery and the cost to return it.

If your purchase is damaged or faulty

In the unlikely event that your purchase is delivered in anything other than perfect condition, you’re covered by our warranty.

All you have to do is email us within 14 days, attaching photos of the damage or fault. We’ll then assess your claim and contact you to arrange a replacement or refund.

For more information about our returns process, read our terms and conditions, or contact us if you have any questions.

GIFT CARDS AND CREDIT NOTES

Please chose carefully as we do not offer exchange or refund for change of mind on Ruby’s Gifts Vouchers and Credit Notes.

Is my data protected?

Privacy

At Ruby’s Gifts, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. The secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

Storage and security of your information

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.

We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

Disclosure of your information

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

Third parties

We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of, our customers or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.

Links

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

Change in privacy policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at info@rubysgifts.com.au and we will respond to you.

Send us an email